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SHIPPING POLICY

SHIPPING AND DELIVERY
Shipping will be done via J&T or Ninja Van.
Metro Manila: 2 to 5 business days.
Provincial: 3 to 7 business days.
Kindly give our team 1-2 days to process your orders before shipping out the items.
Note: Business days do not include weekends and holidays in the Philippines.

If customers would like more information on the location updates of their items after we ship them out or hand it to the courier, it is their responsibility to follow up with the courier. 


Note: Once we have shipped your package, we have zero control on the delivery schedule by the courier. Please contact them directly for any concerns about delays or schedules.

Once your order has been handed out to the delivery courier, you will receive an email with tracking information. If you haven't received any email, you may message us at @m.me/customersupport05_ph on Messenger.


INCORRECT ADDRESS
Make sure to input your complete address including your Barangay to avoid unnecessary inconvenience to both the seller and customer. Refunds and replacement are not allowed for failed deliveries due to wrong address input.

TERMS OF USE

TERMS OF USE
When you visit the Website as a visitor or registered member, please read the terms of use carefully. We reserves the right to change, modify, add or remove any portion of these terms of use, at any time. Changes take effect immediately upon being posted on the our Website without prior notice and you are responsible for updating the our Website regularly to monitor posted information for timely updates. Your continued use of our site after such changes are posted means you agree to the revised terms of use.

Our Website is not responsible for the quality of the Internet connection that affects the speed of your access to our Website.

REGULATIONS AND INSTRUCTIONS RELATED TO CUSTOMERS
Customers must ensure they are 18 years old, or access under the supervision of a parent or legal guardian. Customers ensure to have full civil acts to carry out goods purchase and sale transactions according to current regulations of law.

We reserves the right to ask for additional customer information when confirming an order to ensure all communication about the order is processed most accurately. We will provide a user account so customers can shop within the terms and conditions of use set forth. Customers will have to register an account with authentic information about themselves and must update if there are any changes. Each visitor must be responsible for his/her password, account and activities on our Website. In addition, customers must notify us when their account is accessed illegally. We does not accept any responsibility, whether directly or indirectly, for damages or losses caused by customers' failure to do so.

REGULATORY COMPLIANCE
It is strictly prohibited to use any part of our Website for commercial purposes or on behalf of any third party without written permission from us. If any of the provisions herein are violated, We will cancel the customer's account without prior notice.

During the registration process, you will receive promotional emails from our Website. If you do not want to continue receiving emails, you can refuse by clicking on the link at the bottom of every promotional email.
All content on the our Website and your comments are our property. If we detect any fake information, we will immediately block your account or apply other measures in accordance with law.

ACCEPTANCE OF ORDERS, PRICES AND FORCE MAJEURE CLAUSES
We always endeavors to ensure that all information and documents on the our Website are accurate. However, no warranty or representation, whether express or implied, is given that any information and materials are complete, accurate, up-to-date, fit for a particular purpose possible and, within the allowable range.

Sometimes errors still occur depending on each case. We will contact you for instructions or notify you to cancel the order. We also reserves the right to refuse or cancel any order whether or not the order has been confirmed or paid. Neither party is responsible for the other party when an order is canceled, except that We are responsible for refunding money if you have paid but have not received the product.

We will not be responsible if the purchasing process does not take place as committed due to force majeure causes such as accidents, natural hazards, actions of third parties (including and not limited to hackers, suppliers, governments, government agencies, multinational agencies or local authorities), riots, wars, national emergencies, terrorism, epidemics, fires, floods, third party technical problems, interruption of public utilities (including electricity, telecommunications, or Internet), shortages or inability to obtain products, materials, equipment, or transportation within Force Majeure.

CHANGE OR CANCEL TRANSACTION
Customers are responsible for providing complete and accurate information when participating in transactions at our Website. In case the customer enters incorrect information We have the right to refuse to perform the transaction. In addition, in all cases, customers have the right to unilaterally terminate the transaction by notifying us about transaction cancellation via the hotline or sending a request via email:

In case you want to make a complaint about a our product, we hope you can cooperate by providing as detailed information as possible about the product status and information related to the purchase such as order code, confirmation. Purchase order, purchase invoice. You can learn more about return regulations through the return policy so that We can best serve customers.

ADVERTISING ON CODEDECO SITE
We always complies with website regulations set by the Department of Standards advertising standards regulations.

NOTICE
All notices regarding purchases will be sent to you in writing via email or by phone to the customer.

TRADEMARKS AND INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights (registered or unregistered), information content and all logos, design symbols, text, graphics, software, images, videos, music, sounds , software compilation, source code and underlying software are all property of Codedeco. The entire content of the our Website is protected by copyright law and international conventions. Copyright reserved. You must not use any materials on the our Website for commercial purposes without obtaining permission from us or our licensors. If you print, copy, or download any part of the our site in breach of these terms of use, you will be required to return or destroy any copies of the materials you have made.

DISPUTE RESOLUTION
Any controversy, claim or dispute arising out of or related to transactions at our Website or these Terms and Conditions will be resolved by negotiation, conciliation, arbitration and/or Court under the Consumer Protection Law on Dispute Resolution between consumers and organizations and individuals trading in goods and services.

LAW AND JURISDICTION IN THE TERRITORY
All of these Terms and Conditions and the Contract (and all obligations arising out of contract or related thereto) shall be governed by and construed in accordance with the laws. If there is a dispute arising under these Terms of Use, customers have the right to submit a complaint/suit to a competent Court for resolution.

EXCEPTIONS
If any section is found to be unlawful, illegal or invalid for any reason under the laws of any state or country in which these terms are intended to be given effect, then to the extent If permitted by a competent authority, those terms will be excluded and the remaining terms in the Terms of Use will remain in full force and effect.

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our Website (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

MINORS
The Site is not intended for individuals under the age of 13.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by messenger at m.me/customersupport05_ph.

RETURN POLICY

RETURNING AN ITEM FOR REPLACEMENT
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted or replaced.

You can always contact us for any return question at chat support center in this Website.

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


EXCEPTIONS/NON-RETURNABLE/REPLACEABLE ITEMS
- Items without any damage (e.g. Change of mind).
- Items purchased during a sale, discounted items and/or made with promotional codes are strictly non-returnable/non-refundable.
- Any items that have been used.
- Any items that are not returned within 7 days after delivery.
- Any items not purchased directly throug our website.
- Any items with damage caused by the customer.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we will contact you, so our company can transfer the cost.